InSinkErator instant hot water success-via-failure tale (and a dishwasher question)
Because I’m incredibly lazy, one of the first additions that we made to our house in 2022 was an InSinkErator under-sink instant hot water dispenser (Home Depot):
It failed in 2023 (leak under the sink, quickly caught thanks to our Chinese brothers and sisters at Govee) and InSinkErator offered to come out to replace it or send me a replacement and do the labor myself in exchange for a new 3-year warranty. I chose the latter option not because it was easy, but because I thought it would be easy (it actually wasn’t too challenging since all of the connectors were the same and no wrench was required).
The tank failed again this month, not with a leak, but by failing to heat. I called InSinkErator again, having a dim memory of the above conversation. They came back with “the warranty on the replacement expires in November 2026” and, again, offered to send me one more device and extend the warranty to 2029. The device retails for $300 right now at Home Depot ($400 at Amazon) so I’ll take this win-by-losing. (Imagine if the device had lasted just another few weeks!) Given that both adults in the household work from home and we use the instant hot water for cooking as well as making tea, the device probably made over 1,000 gallons of near-boiling water before dying. That sounds pretty good until you reflect that a standard domestic hot water heater will make the same quantity of hot water every week or so and last for 8-10 years. Admittedly, the whole-house hot water heater isn’t heating to as high a temperature. ChatGPT says that the higher temp can lead to more scale build-up and also that packing everything into a compact enclosure shortens the life.
We had the opposite consumer experience with our noisy unloved Bosch 300-series dishwasher the other day. This was installed by the previous owner shortly before we moved in. It’s almost $1,000 for a new one, which is absurd considering that a higher-rated-by-Consumer-Reports-and-quieter Chinese Midea MDT24P7CST is $700 (Midea is now rated #3 in reliability among dishwasher brands by CR, just behind Bosch/Thermador and Miele; I wonder if Miele will continue to be able to charge $4,000 for a dishwasher that is $2,000 in Europe and that doesn’t perform better than whatever Midea cooks up for its next generation). The racks began to fail probably about a year ago, but we didn’t notice until just recently when rust stains began to appear on the dishes. The plastic coating on the steel tines is worn away. Bosch has a five-year warranty on the racks and decided that we didn’t qualify even though the machine is likely right at the five-year mark. We could get new racks for around $300, I think, including shipping, but I decided that it would be a fun project for the kids to use a Dremel tool and a hand file to remove the rust then apply Plasti Dip ReRACK ($21; smells like 1970s model airplane glue), which is supposedly good for about a year.
(We’re apparently not efficient in our use of dishes and pots/pans because we fill and run the machine 2-3 times per day. Adjusted for vacation time away from the house, this is about 800 runs per year and the Federales say that 215 runs per year is the average (source). Miele aims for its machines to last 5,600 cycles, which they say is 20 years (it would be 7 for us). Some older Bosch literature says that they aim for 4,000 cycles over 10 years and our machine is probably close to the 4,000-cycle number. So our racks, perhaps, failed right on schedule. This makes me wonder why the dishwasher manufacturers don’t put a cycle counter display on the unit. Customers might feel better about a failure and an expensive out-of-warranty repair if they could see that a machine had saved them from handwashing 3,286 times, for example. The LG ThinQ app shows that we’ve used our washing machine more than once per day, on average, in the past couple of months, but doesn’t give a grand total for the lifetime of the machine. Our ghetto-class Bosch 300 doesn’t connect to Wi-Fi or the app, but ChatGPT says that even those with new machines and the Bosch app can’t see a lifetime cycle count.)
Readers: what dishwashers do you love? The Bosch that we have claims to generate 48 dBA of noise (that’s in a test chamber). In our open kitchen/family room it is way too loud and interferes with conversation, TV-watching, etc. As noted above, the machine is running for 4.5-6.5 hours on an average day (2-3 cycles at over 2 hours each). Cleaning performance is okay, but seems to have gotten weaker over time (circulation pump feebling out? The machine was serviced with a new one about three years ago; ChatGPT says that the top-of-the-line Bosch Benchmark has exactly the same pump/heater as our $900 one). It isn’t completely dead, but I’m considering euthanasia (have to find a Canadian to help?) because there is no fix for the loudness. An appliance sales guy absolutely loves his Cove (Sub-Zero) dishwasher, but a friend has one and she says that she can hear it running from a kitchen table 15′ away (not obtrusive, but audible). Consumer Reports hasn’t tested the Cove for cleaning or noise, but gives the brand a low rank in reliability (that’s based on a survey). Some people love Miele, but as noted above they mark them up to insane numbers here in the U.S. (Bosch, by contrast, is a similar price in Germany and the US). LG makes big claims for their one-hour wash, Consumer Reports found that LG cleaned better than Bosch, and Yale Appliance (big YouTube channel) says that LGs have the lowest first-year service call rate, but some online reviews say that LG was noisy for them and CR gives LG low marks for reliability and satisfaction. We have a Monogram range and Monogram makes huge claims for the low noise level of their latest ZDT900 dishwasher, but nobody has reviewed it (CR gives Monogram low marks for both reliability and owner satisfaction). Does anyone have a dishwasher that they love for (a) true silence, and (b) cleaning performance on the one-hour cycle?
Finally, as long as we’re talking cooking, I thought the kids might want to get some explicit instruction in cooking from The Joy of Cooking, but then realized that the 1975 book on the shelf (1) had ten pages about aspics that might not engage them, (2) wasn’t printed on acid-free paper, and (3) had some issues with binding separation. The 2019 update is quite a bit plumper, despite the aspic section having been reduced from 10 pages to 1. It’s amazing how much can be communicated compared to online recipes (10 pages per recipe vs. 10 recipes per page?).





































